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Npdot.com Documentation:
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Npdot.com
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Npdot.com is an online application based software company.
The main product of npdot.com is EZLink-- a small
business solution. EZLink is a database driven
software that works on the Internet or Intranet.
It easily links all your business information;
from customer to supplier, orders to invoices, as well as
internal e-mail systems to product sell systems.
In addition you can search for any information on the database.
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EZLink Five site and Ten Module
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EZLink has total five site. they are:
Public site -- General information of your company
Customer site -- Your customer private site.
Technician site -- All your technician of employee private site.
Supplier site -- All your vender site.
Admin site -- Control all site and information.
EZLink has total ten module. They are:
Service order module:
Here we receive customer service orders, from either the
customer site or the admin site. This means that a customer
can order a service call by themselves or call to have an
office clerk order a service for them, on the admin site.
Assignment module:
This module is used after the service call has been reported, you can display it in both the admin site and the customer site. The manager can then assign a task to any technician, after the service call is assigned to a technician, customer’s can view the status of their service call.
Customer module:
Here information of all customers is stored in a database, you can use the search engine to look up any customers. After finding the customer you can do the following:
-Access to this customer site
-Make a service call for this customer
-List all service call of this customer
-Quote for this customer
Quote Module:
Here is a series of functions containing three sites; customer to admin, admin to supplier, supplier back to admin, and admin back to customer. This uses two quote types: One is called a project quote, this quote is a description of a project that admin can send directly to the customer. The second is when a customer request’s a part price, or a service price, this quote is therefore sent to admin. Once received admin sends this request to one or more suppliers to check and compare prices. After receiving the information from the suppliers, admin can mark up the price and send it back to the customer.
Report Module:
This module is for technicians to report all jobs that have been completed by them, via any Internet connection. Here the job description, materials used, hours spent on site, and travel are all nicely laid out, so the technician can easily report all information. Admin can browse all reports on the admin site.
Invoicing Module:
The invoicing module is based on the technicians’ reports. Any reports needing adjustment, can be changed, then it’s automatically made into an invoice. Once checked by the manager and Okayed this invoice can be made available to the customer on his site. Meanwhile the customer will also receive an email informing him that he has been billed for the service call.
Technician Module:
Here the technician can view all tasks assigned to him, and report any that where unreported. The technicians site can also link all reports that have been sent in by other technicians regarding the same service call. You can also view a summary of jobs, hours, and travel time at any period of time.
Schedule Table:
Displayed here is a calendar-based table, which displays all technician jobs within one week. Secondly we have the maintenance schedule, for jobs that need to be scheduled annually or monthly.
Supplier Module:
Here the supplier can; register their company, receive quotations from customers or admin, or answer any questions coming from customer’s regarding their products and receive order’s from the admin site.
Products Module:
You don’t need to be a registered customer to use this module. Suppliers can look up product information, or update any information. Or if you are an unregistered customer you can search for any products that you need. But if you are a registered customer, you can search, browse or purchase any products. If you want to order s product online, admin can view all orders from customers and quickly process them.
Any question regarding EZLink please email:info@npdot.com
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